Imagelink 2400 DV Plus Digital Scanner Support

User Manuals

User Manuals

Imagelink 2400 DV Plus Digital Scanner User's Guide

This Operator’s Manual provides information and procedures for using the Imagelink 2400 DV Plus Digital Scanner. Choose your language and click on the appropriate PDF link to either view the document online or to download it:

Simplified Chinese (1.6 MB)
Traditional Chinese (1.3 MB)
English (1.3 MB)
French (1.4 MB)
German (1.4 MB)
Italian (1.1 MB)
Japanese (1.3 MB)
Korean (1.5 MB)
Portuguese (1.1 MB) 
Spanish (1.1 MB)

FAQs

FAQs

Imagelink 2400 DV Plus and Imagelink 3000 DV Plus Digital Scanner FAQs

The following Frequently Asked Questions apply to the DSV-E and the USB connection.

Can the older 2400/3000 Digital Scanners and not “E” versions be upgraded to use the USB2 Kit?

No, only Imagelink 2400/3000 DV Plus Digital Scanner may be converted

If the USB connection is installed on the Imagelink 2400 or 3000 DV Plus Digital Scanner will I be able to use PowerFilm?

No.

What does this all mean and why would someone want to use the USB2 Interface and be restricted from using PowerFilm Application Software?

a) In some cases there is a need to simply drive the scanner from any TWAIN Compliant software and not need the full power of our PowerFilm software

b) In price competitive situations where scanning only to a TIFF file is required for import to another imaging system

c) Where an integrator has written their own imaging software and all they only need to integrate the DV Plus Digital Scanner is a TWAIN Driver

Does any TWAIN Compliant software drive the Imagelink 2400/3000 DV Plus?

Yes but the full functionality of the features built into the Imagelink 2400/3000 DV Plus may not be fully addressed if the compliant software does not send the commands to the feature that needs to be activated.

Why do people use PowerFilm and not just a TWAIN driver?

a) PowerFilm was built by first creating an Application Programmers Interface (API). This addresses the machine code for the features which TWAIN packages do not.

b) With thePowerFilm API the application is written to address the specific hardware features and functionality of the Imagelink DV Plus Digital Scanners. This ensures the fastest scanner communications and full use of all functionality of the product features such as deskew, border masking, Image reduction, image cropping, automatic exposure, blank page elimination and much more.

Are you then saying that by using the TWAIN Driver with the USB2 Kit option that some of the functionality in 3rd Party software may not address all the features of the Imagelink 2400/3000 DV Plus Digital Scanners?

Yes.

Does the TWAIN Driver allow me to index, output PDF, Multi-Page TIFF, etc.?

No, the TWAIN Driver is a link between the compliant software such as Adobe Acrobat Professional, Paint Shop Pro etc. It will only drive the scanner and has limited functionality.

If we want to do more than just scan with the Imagelink 2400/3000 DV Plus Digital Scanners should we use Eastman Park Micrographics’s exclusive PowerFilm Application Software and forgo the USB2 connection?

Yes.

If current users of PowerFilm on the Imagelink 2400/3000 DV Plus Digital Scanners want to convert the SCSI-2 interface to USB2 can they do it and what are the issues associated with the conversion?

Once a Imagelink 2400/3000 DV Plus Digital Scanner has been converted from a SCSI-2 interface to the USB2 then PowerFilm will not be able to communicate with the scanner. From then on only the included TWAIN Driver can be used and they will have to source a TWAIN compliant.

What is the Ordering Information for the USB2 kit?

Cat Number

Description

US List Price

741 8692

USB2 Kit 2400/3000DSV-E

$495.00

What is included with the USB2 Interface Kit?

1) USB2 Interface Board for the DSV-E Scanners (same board works in both models)
2) USB2 Inteface Cable (84” long)
3) TWAIN Driver Software
4) USB2 and TWAIN Driver User Guide

What type of USB port is required on the PC?

The PC requires a compliant USB2 port.

Will I still be able to use the High Speed Laser Printer with the USB2 Interface Board installed on the Imagelink 2400/3000 DV Plus Digital Scanners?

Yes, it will be the same way as it does today without the USB2 Interface Board installed on the Imagelink 2400/3000 DV Plus Digital Scanners.

What scanner controls are available through the Scanner Setup User Interface?

Service Offerings

Eastman Park Micrographics Service & Support for Micrographic Equipment

IMAGELINK Products are backed by our award winning Service & Support.

Warranty:

90 days, Onsite

Response Time:

Next Business Day Response

Annual Agreements:

Maintenance Agreements

Support Services:

We offer training, site services, systems optimization and administration, equipment setup, and consulting services - all designed to help you make the most of your IMAGELINK Document Imaging Products. To learn more see the complete list of service offerings, contact your local reseller, or call 1-866-934-4376.

With Eastman Park Micrographics Your Equipment is Always Optimized

  • Image quality
  • Reliability
  • Throughput - Speed - Productivity

EPM Service & Support Means Quality

  • EPM Field Technicians are Product Experts (not just trained)
  • Prompt response with computerized dispatch
  • Parts stocked locally and nationally
  • Back ups for the backups
  • Experienced and stable field force
  • Defined call escalation process
  • Total Service Call-more than just repair
  • Continuous field force training
  • Customer satisfaction a priority

We're here for you.